FAQ

SealPoint takes the busywork off your plate—so you can focus on sealing more driveways.
With SealPoint, you can send professional quotes in minutes, get jobs on the calendar fast, and
get paid quicker with automated invoices and online payments. It’s everything you need to run
your business in one place—without the paperwork and chasing down payments.

Getting Started

For business owners:
If you’re a business owner, visit getsealpoint.com and use the Sign Up form to request an
account. The SealPoint team will follow up with an account activation email.

For employees of a business using SealPoint:
If your company already uses SealPoint, request an account from your business owner or
account administrator. They can create a user for you within their organization’s SealPoint
account.

You can log in from any desktop, laptop, tablet, or smartphone using a modern web browser.

SealPoint is a Progressive Web App (PWA), so you won’t find it in the App Store or Google Play. Instead, you can install it right from your browser at sealpointapp.com. On mobile, it’ll show up as an icon on your home screen. On desktop, it installs like a standalone app you can open from your desktop or start menu.

Yes! If your account has permissions to add, edit, remove, and view team members, you can invite and manage team members from the Manage Users page.

To access Manage Users, click the person icon in the top-right corner of the application, then select Manage Users.

SealPoint uses a flexible, permissions-based system. You can grant any combination of the
following permissions to each team member:

Manage Quotes – Add, edit, send, and accept quotes.
Manage Jobs – Schedule, cancel, and mark jobs as complete.
Manage Customers – Add, edit, and contact customers.
Manage Users – Add, edit, remove, and view team members.
Organization & Billing – View and edit organization settings and billing information.

This lets you customize access so each team member only sees and manages what they need for their role.

Quoting & Jobs

In Quotes, click New Quote (bottom‑right). Select or create the Contact, then add or choose the service address. Next, add the line items for the project. SealPoint loads a satellite image of the address so you can measure and map the area; an estimated square footage is calculated automatically. Review and adjust the quote’s details as needed, then send the quote via email, SMS, or both.

Yes. If the customer hasn’t approved it yet, open the quote, make your changes, and click Send (bottom-right corner). The customer will receive the updated quote immediately.

Once a quote is approved, go to the Jobs tab, click the approved quote, and choose a Schedule Date and Assignee. The job will then appear in the assignee’s Work Queue.

Open the quote, review the details, and click Approve (bottom-right corner). Once approved, the job will be ready to schedule from the Jobs tab.

Invoices & Payments

To accept payments, you’ll first need to create a Stripe account. In SealPoint, click the person icon in the top-right corner, click Organization Settings, and choose Setup Bank Account Payouts. Follow the prompts to create your Stripe account and connect your bank. When finished, Stripe will automatically connect your account to SealPoint. You can then send invoices from SealPoint, and customers can pay online via a secure payment link. After Stripe releases your funds, typically in 2 days, they’re sent straight to your connected bank account. Deposit times are subject to your bank’s processing terms and may vary.

A. For Individuals (sole proprietors, freelancers):

  • Full legal name
  • Date of birth
  • Address (residential)
  • Phone number and email
  • Government-issued ID (SSN in US, or passport/ID number elsewhere)
  • Bank account or debit card for payouts
  • (Sometimes) proof of address or ID document image if automated verification fails

B. For Businesses (companies, partnerships):

  • Business legal name and tax ID (EIN in US)
  • Business address and phone number
  • Type of business / industry (MCC code)
  • Website or product description
  • Representative information:
    • Full legal name
    • Date of birth
    • Address
    • Email and phone
    • Government ID (SSN in US or equivalent)
  • Owners with ≥25% ownership: same personal details as above
  • Bank account details for payouts
  • (Sometimes) proof of incorporation or business license

From the Jobs screen, filter to Job Complete status and click the desired job. Inside the job, scroll to the bottom and click Done. You’ll see a preview of the invoice—if changes are needed, click Cancel to edit the job details. From the invoice preview, click Send to deliver it. The customer will receive a secure link to pay online.

Yes. You can resend an invoice as often as needed. Open the job, click Done to view the invoice preview, then click Send Invoice. Note: Unpaid invoices are automatically resent to the customer every 24 hours.

Payments are securely processed via Stripe. Funds are deposited into your connected bank account, minus processing fees.

Processing fees are automatically added to the customer’s invoice and are paid by the customer, not deducted from your payout. The fee is 4.99% of the transaction amount plus $0.30 per transaction. These fees are itemized on the customer’s invoice in SealPoint so they can see the breakdown.

Yes. To record a cash or check payment, open the job, click Actions, and click Mark Paid. This will send the customer a receipt and stop automatic payment reminders. Be sure to mark the job as paid promptly, as customers will continue receiving reminders until the payment is recorded.

Customer Communication


Customers receive email and SMS notifications for quotes, scheduled jobs, reminders, invoices, and receipts. To edit a customer’s notification preferences, go to your Contacts list, select the customer, and check or uncheck Opt in to SMS job updates or Opt in to Email job updates as needed.

No. All notifications are one-way. Direct customers to call or text your business for question

Technical Support

On the login page at www.sealpointapp.com, click Forgot Password and follow the instructions in the email you receive.

For technical questions, email support@getsealpoint.com. For all other inquiries, use the Contact Us form at getsealpoint.com.

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